Privacy Policy

O.A.F Construction Corp ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with applicable Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

1. Information We Collect

We collect personal information in the following ways:

• Contact Forms & Lead Capture: When you submit forms on our website (e.g., project inquiries, consultation requests), we collect your name, email address, phone number, and project details.
• Email Communications: When you contact us via email, we collect your email address and message content.
• Phone Communications: When you call us, we may record call details for quality assurance and training purposes.
• CRM & Project Data: If you become a client, we collect project scope, timeline, budget, contract details, and other information necessary to deliver services.
• Automatic Collection: Our website automatically collects certain technical information such as IP address, browser type, pages visited, and time spent on the site (see Cookies and Tracking section below).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Project Communication: To respond to inquiries, provide quotes, and manage project delivery.
• Newsletter & Marketing: To send you updates about our services, promotions, and industry insights (only with your consent).
• Customer Relationship Management (CRM): To maintain client records, track project progress, and improve service quality.
• Payment Processing: To facilitate invoicing, payments, and financial transactions.
• Legal & Compliance: To comply with legal obligations, enforce contracts, and protect our rights.
• Service Improvement: To analyze website usage and improve our website and services.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and login information (session cookies)
• Analyze website traffic and user behavior via Google Analytics
• Track conversions and ad performance via Meta Pixel (Facebook)
• Display targeted advertising across the internet

You may disable cookies through your browser settings, though some website features may not function properly without them.

4. Third-Party Services

We use third-party service providers to assist with our business operations:

• Email Marketing Platform: We use email marketing services to send newsletters and marketing communications. Your email address will be stored by this platform and used only for the purposes you've consented to.
• CRM System: We use customer relationship management software to store and manage client information, project details, and communication history.
• Payment Processor: We use secure third-party payment processors to handle transactions. We do not store your complete payment information.
• Analytics & Advertising: Google Analytics and Meta Pixel collect usage data to help us understand website performance and optimize marketing efforts.

These third-party providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected:

• Active Clients: Project information is retained for the duration of the project and 7 years after completion for legal and warranty purposes.
• Lead Information: Prospective client information is retained for up to 3 years unless you request deletion.
• Newsletter Subscribers: Email addresses are retained until you unsubscribe.
• Website Analytics: Aggregated data is retained indefinitely; individual user data is retained for 38 months by Google Analytics by default.

6. Your Privacy Rights

Under PIPEDA and Alberta's PIPA, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
• Portability: Request your information in a portable format.

To exercise these rights, please contact us using the information provided in the Contact Information section below.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

8. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

• O.A.F Construction Corp
• Suite 205, 259 Midpark Way SE
• Calgary, Alberta, T2X 1M2
• Phone: 825-360-7399
• Email: [email protected]

If you have unresolved privacy concerns, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.